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Got a question about your Dr. Panda subscription?

  • I’m unable to login to my Dr. Panda account
  • My child doesn’t use the app anymore and I want to unsubscribe
  • Why can’t I purchase the new area in Dr. Panda Town?
  • I see an error code 2007 when I try to subscribe to Dr. Panda Town. What do I do next?
  • I see error code 2006 when I try to subscribe to Dr. Panda Town. What do I do next?
  • I see an error code 2002 when I try to subscribe to Dr. Panda Town. What do I do next?
See all 13 articles

iPhone and iPad Troubleshooting

  • Can In-App Purchases be shared between accounts with Family Sharing on the App Store?
  • I want to purchase a bundle, but already own some of the Apps within it. Can I still complete / buy the bundle?
  • I deleted / reinstalled a game and don’t know how to retrieve my In-App Purchases. How can I get them?
  • I'm having a problem downloading my Dr. Panda game
  • My game doesn't work and there might be a bug! What do I do?
  • There's no sound in my Dr. Panda games

Android Device (Google Play/Amazon) Troubleshooting

  • I downloaded your app on my Kindle Fire, but I’m unable to share it to my child’s profile.
  • I deleted / reinstalled a game and don’t know how to retrieve my In-App Purchases. How can I get them?
  • I'm getting an error while trying to install a Dr. Panda game
  • I was charged twice for my purchase on Google Play
  • My game doesn't work and there might be a bug! What do I do?
  • I'm having an issue downloading my Dr. Panda game
See all 7 articles
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